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Terms & Conditions



Programme: The Host Rewards Loyalty Programme.

Programme Operator: Host Accommodation Group Inc. P.O. Box 22, Hastings 4156, New Zealand. Freephone: 0508 91 92 93

Programme Partner: Any Participating Host Accommodation provider.

Member: A person who has been approved by a Programme Partner to participate in the Programme.

Membership: Initial and ongoing acceptance by the Programme Operator as a member of the Programme.

Membership Card: The card that is provided to each Member by a Programme Partner.

Membership Number: The unique number that is provided to a Member on their Membership Card.

Membership Profile: The details of the Member held online by the Programme Operator.

Reward Dollar: A unit of value that may be redeemed towards payment of accommodation provided by a Programme Partner.

Points Balance: The total of unredeemed Reward Points in a Member’s account.

Terms and Conditions: These terms and conditions which apply to Members of the Programme.


1.1 About these terms

These Terms and Conditions are for the Host Rewards Loyalty Programme. Your participation in the Programme will be governed by these Terms and Conditions. It is a Member’s responsibility to read and understand them.  We ask that you read them carefully.

1.2 When these terms and conditions apply to you

These Terms and Conditions apply to you if you are a Member of the Programme. Each use of your Membership Card or your Membership Number signifies your acceptance of these Terms and Conditions as amended or altered from time to time.

1.3 Changes from time to time

The Programme Operator may at its entire discretion amend or alter these Terms and Conditions, from time to time.

1.4 Cost

Members do not have to pay to join the Programme.


The Programme Partners may vary from time to time. Members can check at for the directory of Programme Partners.


3.1 General Criteria:

Membership is for an individual person and provides that person with certain benefits as set out in these Terms and Conditions:

a. The Programme Partner may approve the individual’s Membership application at its sole discretion;

b. The individual must be 18 years of age or older; and

c. The individual must provide and maintain a valid and unique email address for their Membership at the time of joining and for their period of Membership.

3.2 Term of Membership

The term of Membership is from the date of joining until either:

a. termination of Membership by the Member; or

b. termination of Membership by the Programme Partner or the Programme Operator; or

c. termination of the Programme by the Programme Operator.

3.3 Security of Membership Card and Membership Number

The Member must keep the Membership Card secure at all times.  If the Membership Card is lost or stolen, the Member must immediatley advise the Programme Operator.

3.4 Programme Partners can earn Host Rewards Dollars but not at their own property.


4.1 The Programme Partner will issue each Member with a Membership Card.

Following the Programme Partner accepting an application for Membership, the Programme Partner will provide that Member with a Membership Card. The Membership Card is not transferrable and must not be used by any person other than the assigned Member.

4.2 Security of Membership Card and Membership Number

The Member must keep the Membership Card secure at all times. If the Membership Card is lost or stolen, the Member must immediately advise the Programme Operator.

4.3 Use of accurate Member details

a) A Member must present their Membership Card when making bookings or seeking to receive any Programme benefits.

b) The Programme Operator or Partner shall be entitled to assume that any person purporting to be a Member and provides (whether in person or through any electronic, telecommunications or other medium) the Membership name and number to the Programme Operator or Partner, is in fact the Member.

c) The Programme Operator or Partner shall be entitled to:

– reveal to any such person any and all information relating to their Membership and Membership bookings, and

– treat and act on any request of such a person with respect to any other matter regarding the Programme without taking any further steps to verify the identity of the person.

4.4 The Membership Card is not transferrable and remains the property of the Host Accommodation Group Inc.

4.5 The card cannot be used by any other person/s other than the assigned named person.  This is a breach of membership which will result in termination of the card holders membership.


5.1 Only 1 card holder is permitted to accrue Host Rewards dollars per room per stay.

5.2 Host Rewards dollars can only be accrued by the assigned Membership Card holder.

5.3 1 Host Rewards dollar has value of $1 towards accommodation at a Programme Partner. Host Rewards dollars have no value outside the Programme.

5.4 5 Host Rewards dollars are accrued for each night stayed and can be earned when redeeming points.

5.5 Host Rewards dollars are vaild for 12 months and must be redeemed for accommodation within that 12 month period.  Bonus Host Rewards dollars and time sensitive offers are outside this period.

5.6 Host Rewards dollars are valid for 12 months from the date of accrual (bonus points and time sensitive offers are outside this period).

5.7 There is no minimum redemption amount however you must have stayed at 2 or more Host Accommodation properties to redeem Host Rewards dollars.  The 2nd property can be the property you are redeeming your Host Rewards dollars with.

5.8 Host Rewards dollars can be accrued when redeeming Host Rewards dollars for the same night, or any other Host Accommodation promotion.

5.9 Host Rewards dollars are valid for redemption when the following criteria have been met:

a) You need to stay at 2 or more Host Accommodation properties to start redeeming your Host Rewards points.  The 2nd property can be the property you are redeeming your Host Rewards dollars with.

b) More than one Programme Partner must be involved in the accrual of the Host Rewards dollars balance in order to redeem.

5.9 Long term stays of more than 14 consecutive nights are excluded.

5.10 Group or multiple room night bookings are excluded.  A group or multiple room night booking is classified as a member that has booked more than 1 room per night or is paying for more than 1 room per night.

5.11 Redemptions are for direct bookings only and cannot be redeemed through third party booking sites or agencies.

5.12 Host Rewards dollars can be accrued for individual members for bookings made through third party sites and agencies.

5.13 Host Rewards dollars are not redeemable for cash or credit.


6.1 Misuse of Membership

If in the Programme Operator’s reasonable opinion, a Member is or may be using their Membership in an abusive or fraudulent way, has or appears to have failed to comply with these Terms and Conditions, has or appears to have committed any unlawful act, or causes or appears to have caused wilful damage to the Programme Operator’s property or a Programme Partner’s property, the Programme Operator may at its discretion:

a. immediately terminate the Membership;

b. suspend a Membership temporarily until further notice;

c. reverse or cancel any Host Rewards dollars balance and/or other Programme benefits that a Member has accrued; or

d. refuse to honour the redemption of Host Rewards dollars.

6.2 Termination on death of person who is Member

On notification of the death of a Member the Programme Operator will terminate the Membership.

6.3 Termination without cause

The Programme Operator may terminate the Programme at any time without cause.

6.4 Consequences of termination

The Host Accommodation Group or it's Programme Partners will not be responsible for any Host Rewards dollars accrued or redeemed if the Host Rewards Programme ceases.

All Member benefits, offers and rewards will be forfeited on termination of a Membership or termination of the Programme. The Programme Operator (and its related bodies corporate and Programme Partners) will have no further liability to any Member on termination of the Member’s membership or on termination of the Programme.


7.1 Tax liability

Rewards and offers that are available to Members may be subject to some tax liability. The Member is responsible for any such taxes.

7.2 Privacy

Host Accommodation will not sell, rent or loan any personal information to any third parties.

From time to time Host Accommodation will email you Host Rewards updates & keep you informed of competitions and special offers.

Host Rewards members may unsubscribe/opt out at any time from receiving Host Rewards updates. 

7.3 Terms & Conditions are subject to change

The above Terms & Conditions are subject to change.  Host Accommodation does not accept responsibility for direct or consequential loss due to any changes to the Host Rewards Terms & Conditions.